Z Desk – Support Tickets System with Knowledge Base and FAQs
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Z Desk – Support Tickets System with Knowledge Base and FAQs
Z Desk is a complete assist ticketing system designed to streamline buyer assist. It contains options like stay chat, article posting, and FAQs administration. The system permits for creating a number of departments and person roles, tailor-made to satisfy your particular wants.
Flexible Module Management
If you solely require ticketing and stay chat functionalities, you possibly can simply disable the Knowledge Base, FAQs, and Announcements modules by the settings.
Key Features:
- Mobile Friendly
- LTR/RTL Theme Layout
- Simple Installation Wizard
- Supports PHP 7.2 to eight.3
- AI Writer (Requires OpenAI)
- 2FA (by way of Email)
- Email to Ticket (Email Piping)
- Dashboard and Statistics
- Multiple Departments
- Assign Multiple Users to Departments
- Ticketing System
- Guest Ticketing
- Live Chat for Registered Users
- Ticket History
- Ticket Feedback
- Ticket Notes with File Attachments
- Ticket Tasks
- Auto Close Tickets
- Envato Purchase Code Verification for Tickets & Chats
- Generate Reports (.pdf)
- Email and Website Notifications
- Knowledge Base
- Logged-in Users Only Content Option (Articles, FAQs)
- Social Media Sharing for Articles
- Helpful/Not Helpful Voting
- FAQs Management
- Announcements Module
- Unlimited User Roles
- Unlimited Staff Members
- Canned Replies with Placeholders
- Custom Fields (Tickets Creation Area)
- Assign Tickets to Agents
- Change Ticket Department
- Change Ticket Priority
- Change Chat Department
- Option to Show All Tickets or Only Assigned (Roles)
- 3 Colors for Public Pages
- Generic User Login and Registration
- Login with Username and Email Address
- Social Login with Facebook, Google, Twitter, and VK
- Google reCaptcha
- Secured Against XSS, SQL Injection, and CSRF
- Timezone Adaptive According to Every User’s Setting
- Add User from Admin Panel
- Edit User, User Profile Settings
- Users List and Search with Different Filters
- Date and Time Formats
- Password Strength Setting
- Users Invite System
- Email Verification for Registration
- Send Email to Registered User
- Email Templates
- Backup Options
- Cookie Consent Popup
- Manage Active Sessions
- Remember Me Option
- Reset Password
- Maintenance Mode
- Custom Pages
- Pages Management
- Supports SMTP
- Send Test Email
- Google Analytics
- Ajax Based
- Translation Ready
- Based on CodeIgniter 3
- Bootstrap 5 (Main Website)
Requirements:
- Linux Hosting
- PHP Version 7.2+
- MySQL Database
- Internet Connection
- mod_rewrite (for URL Rewriting)
- mbstring
- GD Library
- cURL
- Mail and SMTP
- Email with IMAP Support
- IMAP Module/Library
- ZipArchive
- DOM Extension
AI Writer
The AI Writer function depends on the OpenAI API, which requires credit to perform. To use this function, guarantee your OpenAI account has adequate credit. AI Writer is accessible for the next areas:
- Canned Replies
- Ticket Creation (by Staff)
- Ticket Replies (by Staff)
- Chat Replies (by Staff)
- Articles
- FAQs
- Announcements
Email to Ticket Feature:
The Email to Ticket function, also referred to as electronic mail piping, empowers customers to seamlessly convert incoming emails into assist tickets. This performance allows the creation of recent tickets primarily based on acquired emails and facilitates the posting of replies instantly throughout the system, successfully tying responses to present electronic mail threads. In essence, this function bridges the hole between your electronic mail communication and ticket administration, offering a streamlined and built-in method to dealing with buyer queries and assist requests. It requires a minimal of PHP 8.1 put in in your server.
What’s Meant by Translation Ready?
This means that you would be able to customise or add your translations by modifying the language recordsdata. You may also add your favourite language translations however, the publish content material (e.g., articles, and so on.) isn’t supported for a number of languages.
Are you an Envato Author?
Z Desk can also be useful for Envato Authors (e.g., CodeCanyon, Themeforest, and so on.) who need their patrons to confirm buy codes and examine assist expiry earlier than creating tickets and chats. This possibility might be simply enabled or disabled within the settings.
Support:
If you encounter any points, please be at liberty to contact me by way of the e-mail tackle offered within the documentation or by my profile.
Live Demo:
Super Admin: superadmin@website.test
Agent: agent@website.test
User: user@website.test
Password (All Roles): 12345678
NOTE: In the demo mode, a few of the actions are disabled.
Version 2.5:
- Added OpenAI Settings - Integrated AI Writer (Requires OpenAI) For: - Canned Replies - Ticket Creation (by Staff) - Ticket Replies (by Staff) - Chat Replies (by Staff) - Articles - FAQs - Announcements - Resolved Response Modal Error - Updated Documentation
