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WeHelp – Ticket Support System

WeHelp – Ticket Support System

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WeHelp – Ticket Support System

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ABOUT WeHelp – Ticket Support System

WeHelp
is a PHP system developed to supply your purchasers a fantastic consumer expertise,
Clients can seek for FAQS that added by admin, in the event that they don’t get any outcome they’ll submit new Tickets or Bug Reports and keep up a correspondence with you or your Agents.
Also, when the assist is finished and a ticket is closed and provides it precedence.

WHY Choosing WeHelp

WeHelp is constructed on believing that serving higher to your prospects is essential to main in now day markets.
By offering skilled assist to your prospects quickly you possibly can construct belief of buyer which once more most significant a part of success.
For this goal, we construct highly effective assist ticket administration platform which lets you handle
all tickets with a number of ticket standing as per necessities.

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LIVE DEMO

Try Before You Buy

Website Demo: http://elmanawy.info/demo/wehelp

Client Account: http://elmanawy.info/demo/wehelp
Email: client@wehelp.com
Password: 123456

Admin Panel Account: http://elmanawy.info/demo/wehelp/admin
Email: admin@wehelp.com
Password: 123456

FEATURES

  • Security

    • Totally secured system (SQL injection, XSS, CSRF)
    • Built on highly effective CodeIgniter Framework that has been tried and examined by hundreds of thousands of builders.
    • Passwords are encrypted utilizing PHPass library to verify your knowledge is protected.
  • User & Registration System

    • Login System comes with a Forgotten Password web page, to permit customers to reset their password by way of e-mail.
    • Prevents spam by ensuring the e-mail handle is exclusive and legitimate.
    • Passwords are encrypted utilizing PHPass library to verify your knowledge is protected!
    • Users can register for an account utilizing the fast and simple register Popup.
  • Clients

    • Any register consumer can login/ overlook password.
    • Having superior profile embrace member info and his tickets.
    • Mange or replace his info in profile settings (nation, title, username, gender, consumer profile, …).
    • Clients can create tickets both by registering an account
    • Client submit a ticket with (topic, message, attachment file).
    • Receiving E-mail for every ticket reply with respective ticket standing.
    • Client Search for his downside in data base part.
    • Contact with assist utilizing contact type and make contact with info.
  • Admin Panel

    • Flexible management panel system with full choices.
    • Only admin function can login admin panel.
    • You can select show language (English or Arabic) for web site and admin panel.
    • Change web site settings(title, emblem, favicon, timezone, web site description,SMTP settings, course…).
    • Change web site search engine optimisation settings (meta description).
    • Change Contact info (e-mail, cellphone,…).
    • Manage Members (Edit, Delete, Add and consider member info) and alter their member function (Regular member, admin).
    • Create limitless departments for articles and handle it(add, edit, delete, view).
    • Create limitless articles for widespread issues and mange it (add, edit, delete, view).
    • Mange tickets and reply on it, mange the standing in any other case closed or open and precedence of it (hight, low, medium).
    • Totally with this admin panel can handle and management each factor seem in web site with full possibility.
    • Admin Can activate /off submit tickets
    • Admin can set the data base articles as (Public, non-public, register customers).
  • Trendy web site interface included.

    • Home web page with
      • Awesome slider.
      • All departments of Knowledge base
      • newest Articles added
      • Search are for articles
      • Area for submit a ticket
    • Single web page for each division with its articles
    • Single web page for search outcome
    • Single superior web page for article with extra particulars, associated articles and newest articles added.
    • Custom print web page for article.
    • User Profile included all particulars about consumer and his tickets.
    • Contact type to make your consumer attain you simply.
    • Login/ register/ overlook password modal.
  • Other Features

    • DISQUS instrument built-in to permit you touch upon article. Read documentation to now how you can add it in your web site
    • Translation is prepared for Languages (English and Arabic)
    • RTL Support for admin panel and web site
    • Google Recaptcha for contact type.
    • Awesome template e-mail for brand spanking new reply and overlook password
    • E-mail for every ticket reply with respective ticket standing
    • Build belief base of your prospects by serving to them shortly and completely
    • Serve higher your prospects with minimal time-span
    • One place for all widespread issues
    • Easy to put in and value(with none coding data wanted).
    • Awesome Design for Website and admin panel
    • Fully Responsive for Website and admin panel
    • Clean Code with hight efficiency.
    • Easy Customization
    • Friendly with search engine optimisation.
    • High efficiency.
    • Supporting Google Analytics.
    • Sitemap.
    • More options will developing.

SYSTEM

  • Backend Framework: Built on CodeIgniter model 3
  • Frontend Framework: Built on Bootstrap 4
  • Requires PHP 5.6 to eight+
  • Supports MySQL, Mysqli.
  • Supports SMTP Email, PHP Mail()

REQUIREMENTS

  1. Code Editing Software (eg: Dreamweaver, Sublime Text or Notepad
  2. Web Browser for testing (eg: Google Chrome or Mozilla Firefox)
  3. FTP Tool to add information to Server (eg: FileZilla).
  4. Read documentation rigorously to information you how you can set up software.

SUPPORT

– Provide wonderful assist with a quick response fee
– Patch and repair any bugs or damaged content material.
– Help get you setup and put in.
– Answer any questions you could have.

CHANGE LOG

Version 3.9 Released (25 August 2024):

1- updating to php final model.

Version 3.8 Released (30 April 2023):

1- Adding Sitemap
2- More options for search engine optimisation (Robots, Meta Twitter, og, Meta Keywords, Meta Descriptions)

Version 3.7 – (Released: 04 February 2021):

1- Improve the search engine of Knowledge Base.

Version 3.6.2 – (Released: 05 September 2020):

1- Fixing concern in timezone.

Version 3.6.1 – (Released: 30 January 2020):

1- Fixing design concern.

Version 3.6 – (Released: 9 November 2019):

1- Supporting Google Analytics.

Version 3.5 – (Released: 5 August 2019):

  1- Admin can set the data base articles as (Public, non-public, register customers).
any customer can see the pinnacle of article solely however the customers can view the complete content material based mostly on the standing of article.

Version 3.4 – (Released: 18 June 2019):

New Features:
  1- Ability to Turn On / Off submit tickets and displaying a message for guests in case the submit tickets is turned off.
  2- Adding Google Recaptcha to contact us type.
  3- Adding course Option, You can select course (RTL Or LTR)from admin panel to show the course of web site based mostly in your language.
Updated:
 1- Adding exterior login web page.
 2- Fixing concern in pages module.
 3- Removing meta key phrases, It's not turn into helpful for search engine optimisation.
 4- Removing Google+.

Version 3.3.1:

1- Adding Disqus feedback username dynamically.

Version 3.3 – (Released: 25 April 2019):

1- Fixing concern in design.

Version 3.2 – (Released: 17 April 2019):

1- Client can set the ticket is open as soon as he reply on ticket.
2- fixing concern in social media look.
3- Pages URL pleasant

Version 3.1 – (Released: 16 April 2019):

 1- RTL for emails templates.

Version 3.0 – (Released: 13 April 2019):

1- Translation is prepared for languages(English and Arabic).
2- Fix points in design.
3- Change the banner of house web page to make it less difficult to make use of.

Version 2.0 – (Released: 27 March 2019):

 1- Create Pages Module (ex. phrases & situation, Privacy, ...).

Version 1.6 – (Released: 13 January 2019):

1- Fixing css concern.

Version 1.5 – (Released: 02 December 2018):

1- Admin obtain an e-mail for brand spanking new tickets and tickets replies.
2- You can connect pdf file in tickets.
-- Check Documentation for altering information.

Version 1.4.1 – (Released: 25 November 2018):

1- Adding created possibility in consumer module.

Version 1.4 – (Released: 08 November 2018):

1- Creating Note possibility for directors when they're replying on tickets, This notes seem to directors solely.
2- Last reply on every ticket to make directors and consumer filter they tickets and reply, you might want to run this question "ALTER TABLE `tickets` ADD COLUMN `last_reply` DATETIME NULL AFTER `vital`;".
3- Send Email Library Dynamically
--You can examine documentation to point out which information is modified

Version 1.3.2 – (Released: 1 November 2018):

1- TextEdotir enable totally different performance with XSS "learn documentation rigorously to put in it".

Version 1.3.1 – (Released: 31 October 2018):

1- Update UX for Responsive.

Version 1.3 – (Released: 28 October 2018):

1- Fixing Security concern.
2- Delete Conformation alert earlier than delete document for every admin panel module.

Version 1.2 – (Released: 23 October 2018):

1- Update Ux for web site
2- Fix contact type bug

Version 1.1 – (Released: 22 October 2018):

1- SSL Support.
2- Cut Images URL from(emblem & favicon) Database. (You additionally want to exchange view information).
3- Fix Responsive Bug.

Version 1.0 –(Released: 19 October 2018):

- Initial Version

Reach US:

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Best Regards, Marwa El-Manawy

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