Ticksify - Customer Support Software For Freelancers And SMBs

Ticksify – Customer Support Software for Freelancers and SMBs

Introduction

Ticksify is an environment friendly and inexpensive buyer help software program designed solely for Envato authors. Our platform is price-efficient and saves you a whole bunch of {dollars} per yr in comparison with hiring SAAS providers for buyer help and documentation. Ticksify caters to the distinctive wants of Envato authors, making it the perfect alternative for managing your help system.

Ticksify has been examined and trusted by The4 – Power Elite authors on Envato, with a buyer base of over 30,000 customers. This sturdy platform is designed to deal with a excessive quantity of tickets and prospects with out compromising on efficiency or loading velocity. With Ticksify, you possibly can expertise a seamless and environment friendly help course of that scales together with your rising buyer base, maintaining your help operations operating easily.

Ticksify is an easy, self-hosted buyer help software constructed with Laravel, Livewire, and Tailwind CSS. It is absolutely responsive and cellular-pleasant, making it a wonderful resolution for small and medium-sized companies to handle their buyer help. It is a value-efficient different to different costly buyer help software program akin to Zendesk, Freshdesk, and others.

Tech Stack

Laravel 10
Livewire
Alpine.js
and Tailwind CSS

Key Features

Envato API Integration: Seamlessly join Ticksify to your Envato account with our full Envato API integration, making it the right buyer help system for Envato authors. This integration ensures a cohesive expertise for each you and your prospects, permitting you to deal with offering prime-notch help.
Comprehensive Knowledge Base: Ticksify’s data base function lets you create a wealthy repository of help articles and FAQs tailor-made to your merchandise and providers. This complete system empowers your prospects with self-service choices, lowering the workload in your help staff whereas enhancing the consumer expertise.
Efficient Ticketing System: Our state-of-the-artwork ticketing system ensures that each one buyer queries are managed and prioritized effectively. Ticksify’s intuitive interface and sturdy ticket administration capabilities make it the perfect ticket system resolution for companies trying to present immediate and efficient buyer help.
Dedicated Customer, Agent, and Admin Portals: Ticksify options devoted portals for prospects, brokers, and directors, permitting for streamlined communication and environment friendly help administration. These portals allow fast entry to related info and instruments, guaranteeing a easy and organized buyer help course of.
Multi-language and Multi-timezone Support: Cater to your world buyer base by providing a customized help expertise with Ticksify’s multi-language and multi-timezone capabilities. This function ensures that your buyer help system stays accessible and related to customers from various backgrounds and places.
Real-time Email and In-app Notifications: Keep your prospects and help staff knowledgeable with actual-time e-mail notifications and in-app alerts for necessary updates. Ticksify’s sturdy notification system enhances the client help expertise by guaranteeing well timed communication between all events concerned.
Auto Assignment Feature: Ticksify’s auto project function ensures a balanced workload for your help staff by robotically assigning tickets to accessible brokers. This function optimizes the ticket dealing with course of, making Ticksify the perfect Envato help system for authors looking for an organized and environment friendly resolution.
Customizable Interface with Dark Mode: Personalize Ticksify’s interface to match your model’s id and select between gentle and darkish mode for a constant and snug consumer expertise. The customizable interface lets you tailor the platform to your distinctive preferences and necessities.
ReCaptcha v3 Support: Ticksify’s integration with ReCaptcha v3 safeguards your buyer help system towards spam and malicious actions. This added safety measure ensures a secure and dependable surroundings for each your help staff and prospects.

Demonstration

Please be famous that each one knowledge can be reset to its default state each hour.

Customer account login credentials:

URL: https://demo.ticksify.com/login
e-mail: user@ticksify.com
password: password

Agent account login credentials:

URL: https://demo.ticksify.com/agent/login
e-mail: agent@ticksify.com
password: password

Admin account login credentials:

URL: https://demo.ticksify.com/agent/login
e-mail: admin@ticksify.com
password: password

Documentation

To make it simple for you to put in and handle Ticksify, I’ve created an internet documentation web site. Check it out at: https://docs.novabolt.dev/ticksify/

Releases

1.3.2

Minor bug fixes.

1.3.1

Add capacity for brokers to create tickets.

1.3.0

Upgrade to Laravel 10.

1.2.12

Resolved a problem the place the contact panel was not exhibiting appropriately on pill machine.
Fixed a bug inflicting the brand to show incorrectly on cellular units.
Addressed a problem the place logos weren’t rendering correctly on authenticate pages.
Corrected the ordering of collections, guaranteeing they’re displayed within the meant sequence.
Implemented a colour picker function for Tiptap, enhancing the textual content modifying expertise. Users can now simply select and apply colours inside Tiptap, including a customizable factor to their content material.

1.2.10

Added .env file for faster set up.
Included .htaccess for simple setup on shared internet hosting.
Automatic redirection to settings web page for smoother onboarding.
Updated set up information for higher consumer expertise.

1.2.8

Custom Fields: Collect More User Information
We have launched a robust new function that lets you add customized fields to tickets. Now, you possibly can collect particular consumer info tailor-made to your wants, offering you with higher flexibility and enhancing the accuracy of your help interactions.
License Support Period Validation
To guarantee compliance and stop unauthorized utilization, we have now applied a validation mechanism for license help durations. You can now confirm the validity of licenses inside our ticketing system, supplying you with peace of thoughts and higher management over your software program licensing.
Time Details for Time Fields
In response to consumer suggestions, we have now enhanced our time fields by including detailed time info. You will now have entry to further knowledge, akin to time zones or period, enabling you to precisely observe and handle time-associated actions throughout the ticketing system.
Product Logo in Ticket List
We have launched a visible enchancment to the ticket listing interface by incorporating product logos into the ticket titles. This addition not solely provides a contact of branding but additionally improves visible recognition, making it simpler for you to determine tickets related to particular merchandise.

1.2.7

Minor bug fixes and efficiency enhancements.

1.2.6

New Features:
Added capacity to export consumer knowledge as CSV.
Added capacity to view Envato license info.
Added capacity to add an avatar for customers.
Added capacity to type tickets by exercise.
Bug Fixes:
Fixed wordbreak challenge on ticket content material in consumer view.
Fixed auto-project bug when no agent is added to product assignees.

1.2.5

New Features:
Added an software banner.
Added settings for attachment and picture add sizes.
Bug Fixes:
Fixed challenge the place article titles weren’t editable.

1.2.3

Features
Added product managers function
Added picture add within the remark part
Added video add, code and code block for the article editor
Added remark filter
Bug fixes
Fixed the phrase wrap challenge that was occurring on lengthy traces of textual content.
Fixed the breadcrumb error that happens when there isn’t any assortment related to a given article.

1.2.2

Features
Added new pagination model for remark
Added new auto project function
Bug fixes
Fix ticket submission on the class of Envato merchandise that don’t require a license
Fix the affirmation whereas deleting an article
Fix emblem and favicon add challenge
and some typo fixes

1.2.1

Minor bug fixes and efficiency enhancements.

1.2.0

Features
Added new darkish mode function
Improvements
Lot of styling enhancements
Upgrade to Laravel v9.37 which make blade rendering as much as 92% quicker

1.1.1

Minor bug fixes and efficiency enhancements.

1.1.0

Features
Added User/Agent ban hammer
Added ReCaptcha v3 help
Added in-app notification
Added collapse/develop on each setting’s part
Added consumer registration allow/disable
Improvements
Change ticket precedence from regular to medium
Set smaller width of consumer/agent listing
Bug fixes
Fix the error when the consumer submits a brand new ticket and there isn’t any class accessible
Prevent the consumer submits a brand new remark if the ticket has been closed

1.0.1