Support Ticket Management System for WordPress
Convert your WordPress into Fully Functional Support Ticket Help Management System and assist your prospects like a Pro.
Plugin Demo:
Front End Demo: Click Here for Front end demo
Client Account:- Username: consumer Password: demo
Agent Account:- Username: agent Password: demo
Back End Demo: Click Here for Back end demo
Backend Account:- Username: demo Password: demo
Features:
Advanced Ticket Management
Manage your consumer’s assist requests like a professional utilizing this ticket administration system. This plugin is inbuilt a way that any firm no matter how small or massive can use it.
Create Unlimited Agent Accounts
Create limitless variety of brokers, Agent directors and agent teams with none restrictions and further bills. No have to pay on per agent foundation to all of the expensives assist desk companies.
Graphical Representation
Represent all of the studies and knowledge graphically and analyse your companies like a professional. Various statistics relating to tickets, brokers, teams, feedbacks, rankings, shoppers and so forth. could be view graphically with this plugin.
Create Agent Groups
Manage your brokers by creating agent teams. Agent Groups could be mapped with ticket matters. Ticekts could be assigned to agent teams or group admins for simpler ticket allocation. Make teams of various deparments and map them with ticket matters for sooner and simpler ticket processing. You can achieve this rather more with this characteristic.
User Feedback Module
Once a ticket is solved, you’ll be able to ship a e mail to your person, asking for suggestions on the assist obtained. The person can depart a score and suggestions remark.
Email Notifications
Various e mail notifications are despatched straight from the plugin at numerous phases of ticket. Email notifications are despatched each to web site admin and ticket creator at numerous factors of interactions. All the emails despatched could be configured from the plugin settings panel.
Automatically Assign Agents
You can mechanically assign brokers as quickly because the tickets are created and thus save lot of time and trouble. Agents could be assigned mechanically utilizing numerous strategies as per your organization or product requirement. You can select to assign ticket to any agent, agent group, agent admin or group admin as per your wants. You may even assign tickets in loop order or can assign ticket with agent with lowest variety of tickets. This means you’ll be able to divide work simply and equally amongst your brokers. You may even map ticket matter with agent teams and assign primarily based on chosen ticket matter. There is a few rather more this characteristic can do to make your life straightforward whereas managing tickets.
User Login & Registration Module
Any person can register, login and reset password out of your web site utilizing this module. Proper e mail verification is finished earlier than activating person account. A consumer or agent each can handle their tickets after login on web site.
Multi Level Ticket matter administration
All the tickets created are categorized by a subject. You can create matters in multi degree heirarchy. Topics could be mapped with agent teams and may thus serving to in auto assign tickets primarily based on matters.
Map Agent Groups & Ticket matters
Map ticket matter with agent teams and auto assign tickets to agent teams primarily based on chosen ticket matter. This helps in assigning the tickets to your brokers quick and precisely. You can handle and save loads a time and trouble utilizing the module.
Multilingual – Translation Ready
This plugin could be translated in any lanaguage. Proper translation recordsdata in .po and .mo format are included within the bundle. You can translate the plugin in any language of your want.
Multisite Compatible
This plugin is multisite suitable. It can put in individually on every web site in your multisite community.
Ticket Listing and Sorting
The ticket itemizing module helps in detailed view of all tickets in a single place. Tickets could be sorted primarily based on numerous columns in ascending and descending order.
Client can reply straight from his/her Email account
Your shoppers can straight reply to the ticket from the e-mail itself, with out visiting the web site. Ticket Comment / reply could be executed from the location in addition to from e mail. IMAP settings are configured on this plugin and replies could be fetched out of your e mail account. Moreover e mail attachments could be fetched and saved together with remark in your web site.
Auto Close Tickets
Solved tickets could be marked as closed mechanically after a sure time period. Time could be configured from plugin settings panel.
FAQ module
There is an inbuilt FAQ (regularly requested questions) module built-in on this plugin. You can create query and solutions associated to your product or web site and show them to any customer in your web site. In case if the person shouldn’t be capable of finding correct reply he/she is trying for from this FAQ part, then he/she will be able to create a brand new ticket asking for assist in your web site.
Various User Roles
Various person roles are built-in on this plugin for higher categorization and person administration. Client, Agents, Agent Admins are totally different person roles that may be assigned to a person. Agent group admin will also be managed after creating an agent group.
IMAP integration
This plugin additionally comes with a characteristic to obtain e mail reply as ticket feedback. Means a ticket creator can reply to a e mail and it will likely be saved as remark within the system.You can configure your e mail account IMAP settings securely on this plugin.
Detailed Documentation
Very properly developed and detailed documentation is included within the bundle. All the options and steps are with correct screenshots. In case of any doubts, you’ll be able to at all times go to the documentation.
Timely and Professional Support
We present skilled and high quality buyer assist with this plugin. You can at all times contact us for any additional inquiry or queries.
Updates:
Version 1.5 – twenty ninth Mar 2022
- UPDATE: Removed unused code.
- UPDATE: WordPress 5.9.x suitable
Version 1.4 – sixteenth Aug 2021
- UPDATE: Removed unused code.
- UPDATE: Replaced .click on() occasions with .on() occasions.
- UPDATE: WordPress 5.8.x suitable
Version 1.3 – 06th March 2021
- UPDATE: ACTIVATIONLINK placeholder changed with VERIFICATIONLINK in plugin choices panel.
- UPDATE: Fixed e mail settings tab save settings situation.
- UPDATE: WordPress 5.6.x suitable
Version 1.2 – 09th June 2019
- UPDATE: Made ticket checklist web page responsive.
- UPDATE: Made ticket view web page responsive.
- UPDATE: Minified plugin css file for sooner loading
- UPDATE: Made plugin css cellular responsive.
- UPDATE: WordPress 5.2.x suitable
Version 1.1 – 03rd June 2018
- UPDATE: Under tickets > meta field – disabled developer mode
- SOLVED: Login Form at all times displayed on prime of web page situation
- SOLVED: Menu disappearing situation on assist ticket settings tab in admin panel
- UPDATE: Multisite compatibility examined on a community
- UPDATE: Demo content material file to create pages with all shortcodes generated once more.
Version 1.0 – Initial Release – 20 May 18
