Support

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Support – All in-one Laravel Help Desk Support Management Solution

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Demo:

Landing Page: URL: https://infysupport.infyom.com/

Backend URL: https://infysupport.infyom.com/login

Admin Login : admin@infysupport.com / 123456

InfySupport – All in-one Laravel Help Desk Support Management Solution

InfySupport is Digital tickets administration system that permits clients to lift points and hint its standing and responses. it presents your staff / brokers to make use of it and its give you very clean and straightforward move.

InfyOmLabs Support

Features:

Key Features

Personal Details

Key Features

Feature Description:

Here are some Key Features and Concepts that InfySupport supplies.

Beautiful Website

The touchdown web page helps clients to seek out particulars about you.

InfySupport comes with stunning touchdown web page which assist clients to register into system and create tickets.

Customers can search public tickets and test feedback on that tickets. Sometimes they don’t must create a ticket in any respect. as identical tickets will probably be created by another customers too.

Customers will need to have to do registration into system whereas submitting their first ticket. Later they’ll log in right into a portal and monitor their ticket standing there.

Beautiful Admin Panel

We have created an exquisite and straightforward-to-use admin panel to handle your data and tickets. You can create new stuff and replace the contents from there.

Dashboard

All the data at a look about what’s taking place within the help system. How many tickets submitted up to now. How many tickets are nonetheless energetic and what number of are closed. It is the place the place system admin can have a whole concept about his website.

Agents

Agent will play import function on this system as they will handle the shoppers and their tickets.

Admin can handle all brokers from Agents menu. See their profile data and make edits if wanted. Even he can create and delete the brokers.

Customers

Customers will probably be dealt with by brokers. Customer will create tickets and lift points to help system.

They cal additionally do a login and test his tickets that they created. They can add feedback to tickets.

Tickets

Admin can see all of the tickets which are in system on this module. Admin may create new tickets on behalf of buyer and assign it to associated agent.

Admin can delete a particular ticket too and capable of change the ticket standing.

FAQs

Manage your web site FAQs on this module to reply customers’ ceaselessly requested questions.

Settings

Various settings associated to help system branding like, title, firm url, brand, footer, firm deal with, social media hyperlinks and so forth. might be managed from this part.

Agent Portal

Agents can see their tickets into their panel. they’ll see lists of tickets which are assigned to him and take actions on associated tickets, as soon as clients concern get resolve agent can shut ticket.

Customer Portal

Customers can do login and permit to entry tickets created by him. clients can monitor their ticket standing of their dashboard and shut ticket if their concern is solved.