NikanTicket – WordPress & WooCommerce Support Tickets
* DEMO *
To view the plugin demo, please click on on the hyperlink beneath, then click on on the LAUNCH ADMIN DEMO button on the brand new web page.
VIEW DEMO
WordPress and WooCommerce Support Tickets
WordPress and WooCommerce Support Ticket Plugin is a complete and full resolution for WordPress and WooCommerce websites. This plugin is suitable with any template.
Ticketing
Users can submit tickets from the entrance-finish, and your brokers reply to them from the WordPress again-finish
Categories
You can create limitless classes for tickets. for instance, create a issues class for sending tickets.
Departments
For higher ticket administration, you possibly can create totally different limitless departments such because the technical division or accounting, or gross sales division.
Priorities
To higher deal with tickets, you possibly can create precedence ranges for tickets.
File Attachments
Users and brokers can connect the file they need to every ticket. all uploaded recordsdata are uploaded in a separate folder in your WordPress add folder for simpler administration. and eventually the overall superior options within the settings there’s a plugin to connect recordsdata.
Custom Statuses
In addition to the default standing for every ticket, you possibly can outline your required standing together with the specified shade.
Support Agents
You can create a limiteless assist agent or be accountable for responding to tickets. It can be potential to assign a ticket to the specified assist agent in every ticket.
Sorting & Filtering
In the admin panel, within the checklist of tickets, there’s a field referred to as a filter or search that you may simply seek for the submitted tickets.
E-mail Notifications
After sending or replying to the ticket, an electronic mail shall be despatched to the person or web site administrator. There are additionally superior options within the plugin settings to alter textual content and electronic mail settings.
WooCommerce Integration
If you employ WooCommerce, the ticketing system will mechanically add ticket menus to the WooCommerce person panel. There are additionally some nice options within the plugin settings that customers can select when sending a ticket, or if the supervisor The web site desires to have the ability to show solely the merchandise within the area that the person has bought.
Ticket Template
One of the nice options of the WordPress Support Ticket plugin is the flexibility to design and code a ticket template that matches your web site template, which signifies that by copying the template folder out of your plugin, you possibly can simply change the ticket template with out having to alter the design or customise plugin code.
Advanced Settings
For virtually all ticket sections, there are settings for the comfort of working with the plugin in an effort to simply customise the WordPress ticket system on your web site.
Changelog
Version 1.11.5
- Plugin compatibility with PHP 8
- The addition of the ‘View Tickets’ hyperlink within the Ticket Details field for fast entry to all tickets of a person
- The capacity to view ticket attachments for different employees members added to the ticket.
- Fixing the problem of the reply edit window not opening.
- Addressing among the reported errors.
Version 1.6.2
- Smart loading of plugin JS/CSS recordsdata solely on assist ticket associated pages
- Added Bootstrap 5 pores and skin to the plugin
- The addition of a devoted pores and skin named Nikan for websites that don’t intend to make use of Bootstrap
- The risk of assigning a ticket to a number of folks to be notified of ticket bulletins
- The risk of assigning customers to electronic mail notification templates individually, to be up to date with notifications within the plugin settings.
- Adding a hyperlink to view the person’s profile and orders (WooCommerce) within the ticket for assist employees
- Automatic registration of settings associated to WooCommerce after activating the plugin
- Fixed some errors within the plugin template system and entry ranges
Version 1.8.3
- Fixing the issue of displaying the classes, priorities, and departments drop-down kind when sending a brand new assist ticket.
- Attachments will open in a brand new window
- Display the button to ship a assist ticket within the order checklist and particulars of the WooCommerce order
