H-Desk - Support Ticket System, Invoice Generator And Payments Collection/Handling System

Help desk and invoice generator ]

The Business Help Desk is a manufacturing-prepared, single-web page internet software (SPA) designed for set up on solely reside internet servers, together with skilled shared internet hosting environments. Fully optimized and light-weight, it comprises solely backend supply code for a seamless and safe deployment. This system is designed for managing buyer queries within the context of offering supportive providers. It includes a registration system for purchasers, brokers, and directors. Customers can submit question tickets and obtain notifications by way of electronic mail/SMS alerts (if configured). When an admin or licensed agent responds, clients can even be notified. Additionally, the system can generate varied kinds of enterprise invoices and facilitate enterprise funds, permitting clients to view their submitted queries, invoices, and fee requests.

Demo Access for admin:

URL: https://helpdesk.codehas.net/admin/dashboard
Username: admin@admin.com
Password: 12345678

Demo Access for admin:

URL: https://helpdesk.codehas.net/
Username: any@user.com
Password: 12345678

Document References:

Server Requirements:
https://codehas.gitbook.io/help-desk/get-started/system-requirements
Installation:
https://codehas.gitbook.io/help-desk/get-started/installation
Full Document URL:
https://codehas.gitbook.io/help-desk
Read Disclaimer Before Purchase:
https://codehas.gitbook.io/help-desk/extra/disclaimer
Update/variations:
Change logs

Features:

Help Queries Management
- Customers can submit question tickets.
- Agents can create question tickets on behalf of consumers.
- Multiple information may be hooked up when creating a question.
- Queries may be filtered by varied standards.
- Customers obtain notifications for updates at each step.
- Query tickets may be locked as soon as closed.
- Query tickets can reference created enterprise invoices.
Business Invoices
- Invoices may be created beneath particular pre-constructed enterprise profiles for varied eventualities.
- Customers shall be notified upon bill creation.
- Invoices may be printed or exported as PDF information.
- Invoices may be edited or deleted at any time.
- Invoices may be tracked by way of QR code (requires login).
- All attachments may be downloaded by clients, admins, or brokers.
Business Invoice Types (Pre-Built Formats)
- Standard Invoice
- Timesheet Invoice
- Expense Invoice
- In-Term Invoice
- Final Invoice
Business Payments
- Payments may be created beneath particular pre-constructed enterprise profiles.
- Agents/admins can create fee requests utilizing a number of fee gateways.
- Customers will obtain notifications concerning fee requests.
- Reminders may be despatched for pending funds.
- Agents/admins can manually replace fee statuses.
- Payments may be linked to enterprise invoices.
Available Payment Gateways
- Stripe Card Payment Gateway
- Square Pay Card Payment Gateway
- Braintree Card Payment (helps PayPal by way of Braintree)
Management of Business Invoice Types
Management of Query Business Profiles
Management of Query Departments
Management of Query Statuses
Management of Query Priorities
Management of Query Tags
Management of Canned Replies
User Management
User Roles Management
App Settings
- General: Configure common website settings.
- Outgoing Mail: Configure electronic mail service preferences.
  - Log (save in system log)
  - Supports Mailgun
  - Supports SMTP
  - Supports Sendmail (PHP perform)
- Payment Gateways: Configure API keys for fee gateways.
- Currency: Configure foreign money symbology for the positioning.
- SMS Configuration: Configure SMS notification providers.
  - Nexmo Gateway
  - Twilio Gateway
- Tax: Configure tax charges, varieties, and implementation.
  - Fixed or Percentage
  - Tax included or excluded
- Appearance: Configure website icon and background.
- Authentication: Configure registration and associated settings.
- Google reCaptcha (model 3): Configure captcha settings & preferences.
- Localization: Configure localization settings for the positioning.
Database Backup and Restore
Translation Manager for Locales
Lightweight and Fully Optimized Application
Form CSRF Protection
Overall Detailed Dashboard
SPA (Single Page Application)
Notifications
- SMS notifications for each replace.
- Email notifications for each replace.
Customer Area
- Customers can create new assist queries.
- All submitted assist queries may be considered and processed.
- All issued enterprise invoices may be considered and printed/exported as PDF.
- All fee requests may be considered, processed, and printed/exported as PDF.
Admin/Agent Area
- Comprehensive backend administration capabilities.