Deskzai – Customer Support System | Helpdesk | Support Ticket.
Introduction
Deskzai Deskzai is a sturdy net-based mostly buyer help resolution developed utilizing Laravel. This characteristic-packed platform simplifies customer support operations with its versatile toolkit. The Knowledge Base empowers companies to create and keep informative articles, whereas Business Hour settings guarantee help availability aligns with operational hours.
Efficiently handle buyer inquiries with the Email to Ticket conversion and User Ticket Portal. Analytics Reports present worthwhile insights into help efficiency, and Ticket Assign facilitates job delegation. AI Ticket Reply automates responses, whereas Collision Detection prevents overlap in agent responses.
Check Demo – http://deskzai.zainikthemes.com
Email: admin@gmail.com
Password: 123456
Agent
Email: agent@gmail.com
Password: 123456
Customer
Email: buyer@gmail.com
Password: 123456
Why Choose Zaidesk
• Knowledge Base
• Faq’s
• Business Hour
• Email To Ticket
• User Ticket Portal
• Analytics Reports
• Ticket Assign
• AI Ticket Reply
• Collision Detection
• Tag Adding system
• Ticket notes
• Instant Reply
• Email templates
• Agent Rating
• Announcements
• Assign Activity
• Automations
• Roles and Permissions
• Customer IP Address Tracking
• Customers Previous Tickets History
• Chatting System
• chat GPT Api built-in
• Agent Username Privacy
• Google Analytics
• Securities
• Canned Response
• Live Notification
• Google Captcha
• Contact kind
• Force ssl
• Clear Application Cache
• LTR to RTL system
• Social logins
• Dark mode
• Custom CSS & JS
• Languages
• Under Maintenance
• Theme settings
• Two-Factor Authentication
• Translations
• Tenancy Supported Backend
• & Many extra…
Requirements (minimal):
• Server: any server.
• PHP: 8.1+
• PHP Extensions: OpenSSL, PDO, PHP ZIP Extension, BCMAth, Ctype, Fileinfo, MBstring, Tokenizer, XML, Json, MySQLi, GD, cURL, allow_url_fopen
• Database: Mysql 5.7+, PostgreSQL
• WebServer : Nginx, Apache
Deskzai Made With
• PHP 8.1
• Laravel 9
• Mysql
• Html
• Css
• Bootstrap
• jQuery
• Pusher
Features
Knowledge Base: Create and handle a complete information base to offer prompt entry to info for each your prospects and help brokers. Organize articles, FAQs, and documentation for straightforward reference.
FAQs: Quickly tackle frequent buyer queries with a devoted FAQ part. Easily replace and keep incessantly requested questions to make sure prospects discover the knowledge they want.
Business Hour: Set particular enterprise hours on your help group to streamline response instances. Automatically alter ticket routing and notifications based mostly in your schedule.
Email To Ticket: Convert incoming emails into help tickets effortlessly, making certain all buyer communication is centralized and tracked inside your system.
User Ticket Portal: Empower prospects to create and handle their help tickets by a person-pleasant portal, enhancing their expertise and lowering agent workload.
Analytics Reports: Gain worthwhile insights into your help operations with detailed analytics and stories. Monitor ticket quantity, response instances, agent efficiency, and extra to make information-pushed selections.
Ticket Assign: Efficiently assign tickets to the precise brokers based mostly on their experience, workload, or different standards, making certain immediate and efficient concern decision.
AI Ticket Reply: Utilize AI-powered responses to deal with frequent buyer inquiries mechanically, bettering response instances and releasing up brokers for extra advanced points.
Collision Detection: Prevent a number of brokers from engaged on the identical ticket concurrently, avoiding confusion and making certain environment friendly ticket administration.
Tag Adding System: Categorize and label tickets with related tags for straightforward group and retrieval. Simplify ticket routing and reporting.
Ticket Notes: Collaborate seamlessly with inner ticket notes, permitting brokers to share insights and updates on a ticket’s progress whereas maintaining buyer communications non-public.
Instant Reply: Provide prospects with fast, automated responses to acknowledge their requests, enhancing their expertise and setting expectations for decision instances.
Email Templates: Create and customise pre-outlined e-mail templates to make sure constant {and professional} communication with prospects.
Agent Rating: Gather suggestions from prospects to guage agent efficiency and determine areas for enchancment.
Announcements: Keep prospects knowledgeable with bulletins and updates about your services or products, making certain transparency and well timed communication.
Assign Activity: Track and handle agent assignments and actions effectively to optimize workload distribution.
Automations: Automate repetitive duties and workflows to save lots of time and scale back handbook intervention, bettering effectivity.
Roles and Permissions: Define and handle roles and permissions on your help group, making certain information safety and entry management.
Customer IP Address Tracking: Enhance safety and traceability by monitoring buyer IP addresses throughout interactions.
Customers’ Previous Tickets History: Access a buyer’s ticket historical past to offer customized help and context for his or her present points.
Chatting System: Offer actual-time chat help to prospects, facilitating prompt communication and concern decision.
Chat GPT API Integrated: Integrate Chat GPT API for superior chatbot capabilities, bettering the effectivity of buyer interactions.
Agent Username Privacy: Protect agent identities and privateness by implementing measures to safeguard their usernames.
Google Analytics: Integrate Google Analytics to achieve worthwhile insights into buyer habits and help operations.
Securities: Implement strong safety measures to safeguard buyer information and delicate info.
Canned Response: Save time by creating and utilizing predefined responses for frequent buyer inquiries.
Live Notification: Receive actual-time notifications of latest tickets and updates, making certain immediate response.
Google Captcha: Enhance safety by integrating Google Captcha to guard towards spam and automatic assaults.
Contact Form: Provide a straightforward-to-use contact kind for purchasers to provoke help requests.
Force SSL: Ensure safe connections by implementing SSL encryption for all interactions.
Clear Application Cache: Maintain system efficiency by periodically clearing software cache.
LTR to RTL System: Accommodate languages with proper-to-left scripts, increasing your attain to a worldwide viewers.
Social Logins: Allow prospects to log in or enroll utilizing their social media accounts, simplifying the registration course of.
Dark Mode: Offer a darkish mode choice for a extra snug person expertise throughout nighttime or low-gentle circumstances.
Custom CSS & JS: Customize the looks and performance of your help system with customized CSS and JavaScript.
Languages: Support a number of languages to cater to a various buyer base.
Under Maintenance: Notify prospects when the system is present process upkeep to handle their expectations.
Theme Settings: Customize the appear and feel of your help portal with theme settings.
Two-Factor Authentication: Enhance safety with two-issue authentication for person accounts.
Translations: Provide translated content material for a worldwide viewers, making certain accessibility and inclusivity.
Which License Need I Choose?
We supply two sorts of licenses: Regular and Extended. For extra details about the license sorts, please seek advice from the provided link.We Recommended for the Extended License.
Need Support?
Feel free to contact us any time. We have a devoted group to give you the help.
Change Log (Version 2.5)
- The agent panel added a customized filter for all ticket lists by ticket class.
Change Log (Version 2.4)
- ticket be aware replace - prompt reply replace - configuration replace - Envato license confirm replace - safety and patch replace - concern fixing - code optimization
Change Log (Version 2.3)
- Security and patch replace - Issue Fixing, - Code Optimization
Change Log (Version 2.2)
- Security and patch replace - Issue Fixing, - Code Optimization
Change Log (Version 2.1)
- Envato Licence key edit in ticket particulars web page. - Envato license verification each day foundation. - Auto Envato license verification within the admin panel. - Email cannot change by person profile. - Issue Fixing, - Code Optimization,
Change Log (Version 2.0)
- Showing, who modified the ticket standing - Agent can confirm Envato buy key manually - Auto symlink help - SAAS module compatibility - Issue Fixing - Code Optimization
Change Log (Version 1.4)
- Convert Last Reply Time to Human Time. - Ticket Dynamic Field Information Update. - Ticket Reply Update And Delete. - Sending a Conversation Mail to the assignee of the ticket and those that have already replied. - More specified is the final reply individual's info. - Customer and agent replies are counted individually. - The ticket standing part has been made extra dependable. - Issue Fixing. - Code Optimization.
Change Log (Version 1.3)
- Guest Ticket - Collision Detector - Dynamic Fields - Issue Fixing - Code Optimization
Change Log (model 1.2)
- Issue Fixing - Code Optimization
Change Log (model 1.1)
- Version Update - Issue Fixing - Code Optimization
Important Note
We don’t have a refund coverage If you obtain our code! Please verify our demo and documentation earlier than you make any purchases! Feel free to ask us your pre-sale question and customization!
