Deski Support – WordPress HelpDesk & Support Ticketing Plugin
This plugin is solely bought right here on CodeCanyon – Envato market.
Deski is a robust assist ticketing plugin that goals to revolutionize the best way you deal with buyer assist. With a variety of customizable options and seamless integrations, Deski ensures your prospects get a constant and environment friendly assist expertise.
Core Features
Shortcodes
We added shortcodes for higher customization and smoother integration, convert any web page to your buyer assist base utilizing shortcodes!
Custom Fields
Deski additionally permits you to create customized fields, enabling you to collect particular info from prospects once they submit new tickets. These fields will be tailor-made globally or made conditional, showing just for particular classes, offering flexibility and effectivity in ticket dealing with.
Custom Ticket Status
Expand the ticket administration capabilities with customized ticket statuses. In addition to the usual ticket statuses, Deski permits you to add your personal, resembling Fixing, Investigating, Testing, and extra. Keep your prospects up to date with exact standing updates that replicate the progress of their inquiries.
Attachments
Attachments are made easy with Deski. You have the choice to allow or disable attachments, management file codecs, sizes, and portions. Flexibility in attachment settings ensures environment friendly communication and file sharing between prospects and assist brokers.
RTL Support
Deski helps proper-to-left (RTL) languages by routinely adjusting the format to accommodate such languages. It seamlessly integrates together with your web site, whatever the language route, to supply a clean and localized person expertise.
Translatable
Language boundaries? Not with Deski! Translate the plugin into any language utilizing the included translation information and cater to a world viewers.
Canned Responses
Save time by creating pre-outlined responses to often requested questions. With only a few clicks, embrace these responses in any ticket reply, offering swift and constant assist.
Envato Integration
If you promote software program on Envato Market, guarantee clean communication with patrons. Require a legitimate buy code to open a ticket and streamline the assist course of.
WooCommerce Integration
Seamlessly convert merchandise from WooCommerce into Deski classes, simplifying your workflow and enhancing buyer satisfaction.
Mark Tickets As Overdue
Stay on prime of your assist tickets. Set a deadline, and Deski will mark unanswered tickets as overdue, making certain quick consideration out of your assist crew.
Edit History
Enable prospects to replace their replies whereas sustaining full visibility. Deski retains a whole edit historical past of each response, so you possibly can observe adjustments effortlessly.
Auto Close Tickets
Streamline ticket administration additional. Configure Deski to routinely shut tickets with out buyer responses after a specified variety of days, saving you effort and time.
Import/Export Plugin Data
Easily extract all plugin knowledge to an Excel spreadsheet, permitting you to conveniently make offsite modifications and effortlessly import it again into the system every time mandatory.
Google ReCaptcha V3 Integration
The integration of Google’s slicing-edge captcha expertise not solely enhances the safety of the login and registration kinds but in addition ensures a seamless person expertise by effectively distinguishing between human customers and malicious bots, thereby stopping unauthorized entry and safeguarding delicate knowledge.
REST API
The plugin affords a strong REST API, enabling seamless integration of Deski Support with third-celebration platforms and growing new instruments.
Support
Fast and responsive assist, you’ll obtain assist instantly from the developer.
Roadmap
My goal is to develop a complete assist ticketing plugin enriched with important options that cater to the varied wants of companies, making certain optimum buyer experiences.
To facilitate transparency and supply insights into the longer term growth of this venture, I’ve curated a public roadmap that outlines the forthcoming options and expansions.
If you could have any options that haven’t but been included within the roadmap, I invite you to contact me at contact@deski.support. Rest assured, I’ll diligently take into account your enter and incorporate it accordingly.
Demo
Customer – Live Preview
Username & Password: buyer
Agents – Live Preview
Username & Password: assist-agent
Username & Password: assist-supervisor
Add-ons
WooCommerce License Manager Integration Add-on
New In Version 1.2.0
Added REST API: The API documentation is accessible here.
A Postman assortment is included within the bundle.
More details at deski.support/features
The documentation is included within the bundle.
Version 1.2.8 – September 29, 2024
[FIXED] Ticket content material not getting saved to the database.
Version 1.2.7 – May 20, 2024
[FIXED] Email notifications situation.
Version 1.2.6 – January 26, 2024
[FIXED] Create ticket type not rendering accurately in Deski frontend.
Version 1.2.5 – January 22, 2024
[ADDED] The possibility to cover the person position on the entrance finish.
Version 1.2.4 – January 22, 2024
[ADDED] Missing strings to the interpretation file.
[ADDED] The choice to disable textual content capitalization within the dashboard.
Version 1.2.3 – January 4, 2024
[ADDED] The possibility to cover the class subject on the entrance finish.
[FIXED] Disable registration type possibility not working.
[FIXED] Adding two shortcodes to the identical web page causes the textual content editor to not present.
Version 1.2.2 – October 7, 2023
[ADDED] shortcodes.
Version 1.2.1 – September 8, 2023
[FIXED] Ticket submission error.
Version 1.2.0 – September 6, 2023
[ADDED] REST API.
Version 1.1.3 – July 26, 2023
[FIXED] Not redirecting correctly after new person registration
Version 1.1.2 – July 25, 2023
[ADDED] Preparation for add-on launch.
Version 1.1.1 – July 23, 2023
[FIXED] Custom CSS/JS information aren't being correctly included when a baby theme is lively.
Version 1.1.0 – July 14, 2023
[FIXED] Attachment bug repair.
Version 1.0.9 – July 12, 2023
[ADDED] Show prospects previous tickets on the view ticket web page.
Version 1.0.8 – June 30, 2023
[ADDED] Filter deski_reply_content
[FIXED] Links added with out protocol in replies aren't being dealt with accurately.
Version 1.0.7 – June 28, 2023
[FIXED] Links in e mail templates aren't formatted accurately if Deski's entrance finish is in a subfolder.
Version 1.0.6 – June 11, 2023
[Added] Canned responses classes.
Version 1.0.5 – June 5, 2023
[ADDED] Google ReCaptcha v3 integration.
Version 1.0.4 – June 1, 2023
[ADDED] The choice to import/export plugin knowledge.
Version 1.0.3 – May 17, 2023
[ADDED] The choice to show notices within the entrance, login/registration web page, and the dashboard.
Version 1.0.2 – May 15, 2023
[FIXED] Custom subject replace bug.
Version 1.0.1 – May 11, 2023
[FIXED] Translatable position names not displaying accurately.
[ADDED] License verification.
Version 1.0 – May 8, 2023
- Initial launch.
