Customer Service Management Module For Perfex CRM

Customer Service Management module for Perfex CRM

Note: This is a module for
Perfex CRM. Not a standalone script.

Brief description

Customer Service Management Module is a complete suite of instruments that companies use to streamline and improve their buyer assist operations. It serves as a centralized platform that lets firms handle buyer inquiries, observe interactions, and supply well timed and personalised assist throughout a number of customer support channels.

Module Features

Dashboard
SLAs:
- SLAs Management
- Violation Ticket Management
KPIs:
- KPIs Management
- Violation Ticket Management
Workflow Management
Category Management
Scanned Mail Management
Tickets:
- Ticket Management
- Stage Management
- Ticket Workflow Management
- Ticket Action Management: Post Reply, Post Internal Note, Dept Transfer, Assign Ticket
- Ticket History
- Customer Related Information
Settings:
- General Settings
- Mail Scan Rules: Blocked Senders, Blocked Subject, Blocked Phrases, Allowed Senders, Allowed Subject, Allowed Phrases
- Email Template Management
- Support Term & Conditions
- Prefix Settings
Client Portal:
- Dashboard
- Ticket Management
- Rating Management
Integration:
- Service Management module for Perfex CRM
- Warranty Management module for Perfex CRM

Demo

Customer Service Management Demo

Set-up

Included documentation will provide help to add and activate the module inside Perfex CRM, in case you are not conscious on tips on how to do it.

Support

Our assist crew is at all times round to assist. Feel free to boost a assist ticket.
Guys from assist division will get again to you as quickly as attainable with a reply, guiding you thru any points.