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Easy to make use of Support Desk for Freelancers, Envato Market Authors, and Small Business Owners.
Auxilium is a help desk utility designed with ease of use in thoughts. By utilizing it you may reduce your help workers burden by fifty per cent because of its strong functionalities. Find out what differentiates the Auxilium from the gang beneath.
Notice
15$ Early Bird Discount for all consumers. So, Hurryup don’t miss out the sale.
Demo Access
Admin Credentials
User ID: admin@gmail.com
Password: admin
Customer Credentials
User ID: customer@gmail.com
Password: buyer
Envato API Integration Video Demo
Here are a number of the options offered by Auxilium that differentiate it from the gang.
- Full integration with Envato OAuth :- Customers gained’t have to supply their buy code manually in the event that they log in through Envato OAuth. It shall be mechanically fetched and validated once they submit a brand new ticket.
- Purchase Code validation utilizing Envato API :- Purchase Code offered by your buyer shall be mechanically validated. They will get an acceptable error if there’s a drawback validating the acquisition code or their help interval was expired. The help interval shall be present in your time-zone, not in Envato time-zone.
- Import your Envato Products as Category mechanically :- Auxilium can fetch all merchandise you promote on Envato market utilizing Envato API and add them as classes in help desk. This means you gained’t have so as to add your merchandise one after the other.
- Total management over Categories :- If you promote merchandise outdoors of Envato market and don’t wish to use Purchase Code validation then you may flip it off for particular class.
- Articles and Open Tickets to supply help for recurring points :- You can add continuously requested questions as Articles to decrease the help workers burden. You may also mark the ticket as public so the opposite prospects can see it. Customers will see associated articles and open tickets once they attempt to submit a brand new ticket. Articles you write may also be used as a canned response for help ticket replies.
- Ability so as to add help brokers :- You can add all of your help workers as help brokers. You may also assign a selected class to particular brokers, that means they’ll solely see tickets, articles and buyer particulars for their assigned classes.
- Canned Response :- Canned responses are templates that simplify coping with repetitive questions. Every agent can use article to hurry up the response time.
- Auto shut Tickets :- You can set some particular days in settings. If nobody (agent or buyer) replied in ticket until some particular days then the ticket shall be auto shut.
- Ticket closing notification :- You can handle ticket closing notification straight from portal. So, If you do not need to inform the purchasers whereas closing ticket manually or mechanically the system is not going to ship closing notification mail to buyer.
- Verify Customer Email Id :- Using confirm buyer e-mail id means every buyer should affirm their e-mail id whereas signing up utilizing our affirmation hyperlink of their e-mail. But you may flip off this function that buyer can straight enroll with out confirming their e-mail id.
- Customizable :- You will get the complete supply code together with your buy. You can customise it any means you want. Auxilium offers help for header and footer customization out of the field so that you gained’t must edit a single line of code to rebrand it for your organization. You may also edit Privacy Policy, T&C and About us pages straight out of your help desk admin panel.
Expired Purchase Code :- If buy code expired or not legitimate then portal is not going to enable to create a ticket.
FAQ
Can I exploit this method if I’m not an Envato Author?
Yes, You can use this software program in case you are not an writer/vendor on Envato. It is designed for each Envato Authors and Non-Authors. As an Envato Author, you’re going to get the advantage of Envato options like Automatic Purchase Code Verification, Envato OAuth and Automatic import merchandise as classes performance. There shall be different OAuth help (Google, Facebook, Twitter and so on.) out there on Auxilium Desk.
All Envato associated options should not current by default. They are added by the system mechanically once you enter your Envato API keys in settings.
So buttons like ‘Import from Envato’ on the Categories web page, ‘Login Using Envato’ on index and login web page, Request buy code and Supported part in ticket web page are solely out there when you’ve got entered Envato API keys in settings.
Support
Please ship us your presale queries, after gross sales help queries, customization requests or every other queries through product help part from here.
Change Log
Version 2.0 : 30-Jan-2020
- Code Optimization for clear coding & quicker response
- Bug Fixes
- Enhance the safety.
Version 1.1 : 31-July-2019
- Add auto shut ticket after some days
- Option for notifying buyer whereas closing the tickets
- Manage your individual trip auto-reply from a portal
- Add the final reply by in tickets web page
- Option to confirm all prospects e-mail id or not
- Enhance the safety for buyer and agent login. And mounted some safety points for buyer and agent login
- Show Envato help expire date at your time-zone.
Version 1.0.2 : 22-Jun-2019
- Updated set up Script to help STRICT_TRANS_TABLES sql mode.
- mounted a problem in dialog web page
- Improve behaviour in class web page whereas updating the non-envato class.
Version 1.0.1 : 25-May-2019
- Now Sorting ought to work appropriately for Time in all data-tables.
- Simplified Dashboard Graph.
- Now Datatable grouping ought to work appropriately.
- Now Request Purchase code possibility gained’t be seen for non-envato classes.
- Now tickets data-table will present final up to date date as an alternative of created date.
- Now About Us, Privacy and T&C pages shall be hidden when these fields are empty in settings.
